Review tools and guides
Below is a range of documents that will support CSOs in their internal reviews:
Review tool - for CSOs to complete their internal reviews
The Access review tool can be posted or emailed to CSOs on request.
Please contact Tanya Seathat Tanya.Seath@dhs.vic.gov.auor Ines Muscella at Ines.Muscella@dhs.vic.gov.au
Review Guide
The guide provides a range of information about quality and review processes, how to use the review tool and gather evidence in relation to the registration standards.
Evidence guide
A revised version of the evidence guide has been developed for registered CSOs for use in their internal and external reviews in relation to the registration standards. This document is broken into each of the standards and then each of the performance criteria. For each criterion there is:
- a list of requirements that a CSO must meet.
- a list of examples that meet the requirements, in the categories of approach, understanding, action and feedback. These should be used as prompts for your organisation.
- Revised Evidence Guide Nov 2008 [PDF, 955kb]
Other Checklists
- Client record review checklist [PDF, 151kb] is a resources to help community service organisations assess their systems for creating and maintaining individual client records.
- Family services - client review tool [PDF, 115kb]
- Family Servicesstaff recordschecklists [PDF, 90kb] - assists in confirming that family service staff records meet the registration standards for community service organisations.
- Residentialcare checklists [PDF, 45kb] - assists in confirming that residential staff and carers records meet the registration standards for community service organisations.
- Approach checklist [PDF, 105kb] provides a summary of the criteria that policies, processes, practice guidelines and other documents of a CSO should cover to meet registration standards.